Tui passengers left fuming after paying thousands for river cruise that turned into coach trips

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Passengers who paid thousands of pounds for river cruises on the Danube are left fuming after their holidays were transformed to coach journeys when low water levels prevented their ship from following its planned itinerary.Customers who travelled on Tui's Isla argue they should receive partial refunds, arguing that what they experienced bore little resemblance to the river cruise they had booked.Tui apologised for the disruption, but said the affected trips were operated according to amended itineraries, and that its standard booking conditions were adhered to.

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TRENDING Stories Videos Your Say Richard Pearson, from Lincolnshire, paid £3,300 for a week-long cruise with his partner, starting on September 21 - but when they arrived in Budapest, passengers were told Isla was in Vienna and could not reach them.Instead, they were taken to a hotel, and were transported by coach for about four hours...

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