Tourists say Booking.com left them hundreds of pounds out of pocket for deceitful 'dirty' holiday lets

GB News - News

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Booking.com customers are reporting significant difficulties obtaining refunds after discovering holiday properties that were unclean and failed to match their online listings.The online travel giant, which boasts millions of satisfied users, has faced mounting criticism from travellers who say they were left substantially out of pocket following disappointing stays.Three separate cases have emerged involving properties in Dubai, Tenerife and Madrid, where holidaymakers claim they encountered dirty accommodation that bore little resemblance to advertised descriptions.The complaints come at a challenging time for the platform, which recently experienced a significant security breach resulting in customer data being leaked to a third party.

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TRENDING Stories Videos Your Say Despite the company's popularity, affected customers say they continue to struggle for reimbursement after checking into substandard holiday lets.Two sisters from Warwickshire, aged 34 and 35, had their New Year's Eve...

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