Patients told they have cancer via NHS app and over phone call in 'major failure in duty of care'

1 sources1 storiesFirst seen 5/10/2026Score24Mixed Progress

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Patients told they have cancer via NHS app and over phone call in 'major failure in duty of care'.

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Patients have been told they have cancer via the NHS app and over a phone call.Individuals have discovered they suffer from chronic and terminal illnesses such as cancer, Parkinson's disease and chronic kidney disease, via online platforms, video consultations and phone conversations.Campaigners have accused the NHS of failing in its fundamental duty of care, urging the health service to deliver serious diagnoses in person.Two mothers told the Telegraph that they had separately learned through telephone calls that their children had been diagnosed with rare muscle-wasting conditions.The growing reliance on digital communication has left patients without immediate access to medical professionals who could answer their questions or provide support.Steve, a patient from London, received his early-onset Parkinson's disease diagnosis in April 2023 after discovering the results on the NHS app's test results page.He described the experience as "absolutely outrageous and frustrating," saying...

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A: Patients told they have cancer via NHS app and over phone call in 'major failure in duty of care'.

B: Patients have been told they have cancer via the NHS app and over a phone call.Individuals have discovered they suffer from chronic and terminal illnesses such as cancer, Parkinson's disease and chronic kidney disease, via online platforms, video consultations and phone conversations.Campaigners have accused the NHS of failing in its fundamental duty of care, urging the health service to deliver serious diagnoses in person.Two mothers told the Telegraph that they had separately learned through telephone calls that their children had been diagnosed with rare muscle-wasting conditions.The growing reliance on digital communication has left patients without immediate access to medical professionals who could answer their questions or provide support.Steve, a patient from London, received his early-onset Parkinson's disease diagnosis in April 2023 after discovering the results on the NHS app's test results page.He described the experience as "absolutely outrageous and frustrating," saying...