NS&I wrongly tells grieving family they will inherit £30,000 in Premium Bonds

GB News - News

source • 1 mention

NS&I wrongly tells grieving family they will inherit £30,000 in Premium Bonds.

Supported by 1 story

A grieving family were mistakenly told by National Savings and Investments (NS&I) they would inherit £30,000 in Premium Bonds, only to discover the money did not exist.

Supported by 1 story

The error by the Treasury-backed savings institution left one family member, identified only as Mr B, expecting to use the funds to cover funeral expenses before learning they had been given the details of another customer's account.After taking his complaint to the Financial Ombudsman Service, Mr B sought around £15,000 in compensation for the distress caused by the mistake.However, the ombudsman ruled he was entitled to just £300, plus interest.

Supported by 1 story

TRENDING Stories Videos Your Say The case is the latest administrative failing involving NS&I's handling of bereaved customers following a series of errors that previously led to the departure of its chief executive.NS&I wrote to Mr B stating that his late relative, Ms B, held £30,000 in Premium Bonds.The organisation also instructed him to obtain a grant of probate before...

Supported by 1 story