NHS watchdog told to investigate AI rollout for GP appointments

1 sources1 storiesFirst seen 8/5/2026Score26Incremental

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The NHS statistics watchdog has been asked to investigate Government data used to justify a nationwide AI rollout for GP appointments.

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Scientists say NHS England has used an internal, unpublished evaluation to greenlight the flagship artificial intelligence programme without releasing its evidence for independent scrutiny.

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They have now asked the Office for Statistics Regulation (OSR) to investigate whether ministers have breached official standards of transparency and trustworthiness.The new AI system is to be used to prioritise and triage people seeking an urgent same-day GP appointment.

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TRENDING Stories Videos Your Say Instead of speaking to a receptionist, patients are instead asked to complete an AI-powered symptom questionnaire through the NHS App or a web link.

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The software asks follow-up questions based on their answers before producing a summary for the duty GP, who reviews the case before the patient is contacted about the next step.The use of this system is likely to...

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A: The NHS statistics watchdog has been asked to investigate Government data used to justify a nationwide AI rollout for GP appointments.

B: Scientists say NHS England has used an internal, unpublished evaluation to greenlight the flagship artificial intelligence programme without releasing its evidence for independent scrutiny.