Major appliance firm ordered to pay 40,000 shoppers compensation - are you eligible?

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Major appliance firm ordered to pay 40,000 shoppers compensation - are you eligible?.

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Nearly 40,000 shoppers are set to receive refunds after the Competition and Markets Authority found Marks Electrical had automatically enrolled customers into paid services without obtaining their consent.The regulator said affected customers will share refunds worth around £600,000, equating to an average payment of about £15 each.Marks Electrical has also agreed to pay a penalty of £720,000 after the Competition and Markets Authority (CMA) concluded the retailer had breached consumer protection laws.Emma Cochrane, executive director of consumer protection at the CMA, said: "The law is absolutely clear that automatically opting customers into extra charges is never ok." TRENDING Stories Videos Your Say She added: "Buying a new washing machine, dishwasher or cooker is expensive and people should have the right to decide if they want optional extras not be landed with costs that they did not agree to."The investigation examined purchases made between April and November 2025 and found...

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