Lloyds Bank updates customers after email complaints: 'Why do you waste my time?'

1 sources1 storiesFirst seen 4/24/2026Score25Mixed Progress

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A Lloyds Bank customer has raised concerns about receiving unwanted email notifications despite opting for paper correspondence.The customer contacted the bank via social media to express frustration after setting their account to receive paper statements and communications.They said the messages were unexpected given their chosen settings, adding: "You may use my email when I have an email address for you.

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Meanwhile stop it."The complaint highlights a wider issue for some banking customers who assume selecting paper-only communication will block all digital contact, only to find that certain notifications continue to be delivered.

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TRENDING Stories Videos Your Say Lloyds Bank responded by explaining how its notification system operates, saying some messages are treated differently from standard correspondence preferences.A representative said that certain important alerts, including direct debit confirmations, may still be issued by email even when a customer has opted for paper...

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