EasyJet admits luggage size checker was 'faulty' and refunds passenger after Gatwick staff charged him for oversized bag
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EasyJet admits luggage size checker was 'faulty' and refunds passenger after Gatwick staff charged him for oversized bag.
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An Icelandic traveller and his teenage daughter were wrongly charged a combined £96 by easyJet after a defective baggage sizer at London Gatwick prevented their properly sized luggage from fitting inside.Adalsteinn Svan Hjelm was transiting through the airport in April this year on a journey from Iceland to Greece when staff subjected the pair's Samsonite bags to a sizing cage check.Despite the luggage meeting the airline's official size requirements, easyJet employees insisted the bags were non-compliant and levied a £48 penalty on each passenger.The budget carrier ultimately admitted the measuring equipment was faulty - but only after Mr Hjelm waged a protracted battle to prove his case.
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TRENDING Stories Videos Your Say Mr Hjelm immediately sensed the equipment itself was at fault.
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The internal side bulkheads appeared to have been positioned incorrectly, reducing the usable width of the...
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