'Computer says no!' Fears for older Britons as A&Es scrap receptionists for online check-in

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Computer says no!' Fears for older Britons as A&Es scrap receptionists for online check-in.

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NHS England is pushing hospitals to implement tablet-based self-service kiosks in A&E departments amid new plans to replace receptionists.The initiative, described as a "high-tech concierge service," would function as a digital receptionist, requiring patients to detail their condition before receiving "human" care.Sir Jim Mackey, NHS England chief executive, outlined the plans at the NHS ConfedExpo conference in Manchester, calling the effort to transform urgent care his "personal obsession".He said the digital triage approach aimed to bring "order" to emergency care, prioritising the most urgent cases and sending others elsewhere.

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TRENDING Stories Videos Your Say Sir Jim told delegates "the big prize for this coming winter is shifting to introducing many more appointments into urgent care", predicting the combined measures would have an "enormous" impact.Under the proposed system, individuals in A&E would complete questionnaires on self-check-in screens or tablets, providing details...

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