AI ‘accent masking’ at overseas call centres sparks union backlash in Canada
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AI ‘accent masking' at overseas call centres sparks union backlash in Canada Global NewsTelus using AI to alter the accents of customer service agents The Globe and MailTelecom workers say AI being used to monitor employees, disguise accents of offshore agents CBCHow AI is altering the accents of call centre workers Yahoo News CanadaTelecom workers call for restrictions over use of artificial intelligence Winnipeg Sun
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The practice is drawing scrutiny in Canada after labour representatives said at least one major telecommunications company may be using the accent technology with overseas agents.
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